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Shipping Times & Delivery Details
Shipping Times
We aim to dispatch all orders within 24 hours, Monday through Friday. Orders placed on weekends or public holidays will be shipped on the next business day. During promotional periods, please allow up to 5 business days for your order to leave our wa
Do I need to sign for my delivery?
Our deliveries do not require a signature by default. To ensure a smooth and hassle-free experience, we offer ‘Authority to Leave’ for free shipping. However, if you prefer, you can select ‘Signature on Delivery’ for an additional fee. Please note th
What does Authority to Leave mean for my delivery?
We want to make receiving your parcel as convenient as possible. Authority to Leave (ATL) allows our delivery partners to leave your parcel at your address without needing a signature. This is our default option for free shipping to ensure a smooth a
What if I prefer my parcel to be signed for?
If you’d prefer to have your parcel signed for, we recommend choosing an address where someone will be available to accept it. Please note that 'Signature on Delivery' is not included in our free shipping option and will incur an additional fee. If n
When will my order be dispatched?
Orders are usually sent within 24 hours, Monday to Friday. During sale periods, please allow up to 10 business days for dispatch. Thank you for your patience!
Do you process orders on public holidays?
Orders can still be placed online, but they won’t be processed or dispatched until the next business day.
Will public holidays affect delivery times?
Yes, public holidays may cause slight delays, as neither our team nor our delivery partners operate on these days.
When will my order ship if I place it over a long weekend?
Orders placed over a long weekend will be processed and dispatched from the next business day.
Are your dispatch timeframes extended during public holiday periods?
Dispatch times may be slightly extended during public holidays due to higher order volumes and limited operating days.