Tracking & Managing Your Delivery

Shipping Times & Delivery Details

Shipping Costs

Shipping Process & Policies

Need more help? Our customer support team can assist!

Hueseeka

Shipping

Do you offer gift cards?

I need help colour matching

Will the colour look exactly like it does on screen?

Do you offer custom products?

Do you hire out your products?

Who can I contact for product or styling advice?

What’s the difference between single and pack sizes?

What are Bundles?

Can I mix colours or styles in a bundle, bulk pack or value set?

Why are bundles excluded from bulk discounts?

Are your bundles available for wholesale purchase?

How many Wedding Bundles do I need for Rectangle Tables?

How many Wedding Bundles do I need for Round Tables?

Do I need additional candles for other areas of my venue space?

What Is the Difference Between the Small, Medium, and Large 'White Event Pillar Candle & Glass Wedding Bundle'?

Wedding Bundles

What is a Value Set?

What is included in a centrepiece set?

Centrepiece & Value Sets

What’s included in a Hueseeka Mystery Bundle?

Is it actually good value?

Can I choose the colours or pieces?

What types of bundles are available?

Can I return or exchange it if I don’t like what I get?

Are any of the items seconds or damaged?

Who are these bundles perfect for?

Are mystery bundles available for wholesale purchase?

Mystery Bundles

Bundles

Can I buy samples of your candle colours?

Do you sell single Dinner or Taper Candles?

Do your candles smoke?

Are your candles lead free?

Do I need to trim the candle wicks?

How long do your candles burn for?

Can I burn my candles outdoors?

How do I store my candles?

What types of wax do you use?

Are your candles dripless?

Can I DIY twist your taper candles?

Are your candles coloured all the way through?

Are your candles vegan?

Why should you only burn candles in increments of 2 hours?

Can I use your candles for weddings or events?

There is a light dust over my coloured candle. What should I do?

How can I get dinner/taper candles to stand up straight?

Can I use fluted pillar candles inside glass cylinders?

Materials, Use & Care

What is the difference between Event and Hueseeka Pillar Candles?

What is the difference between dinner candles and taper candles?

What is the difference between 9-hour event tealights and regular tealights?

What is the difference between tealight and votive candles?

What is the difference between wish candles and dinner candles?

Differences Between Our Candle Types

Do Hueseeka LED dinner candles fit all Hueseeka holders?

What batteries do your LED Candles need?

About Our LED Candles and Remote

LED Candles

How much Pearl Candle Wax do I need?

Do you sell wicks for the Pearl Candle Wax separately?

What is Peal Candle Wax?

Is Pearl Candle Wax reusable?

What kind of vessels can I use with Peal Candle Wax?

How long does Pearl candle Wax burn?

Is Pearl Candle Wax suitable for weddings or events?

About Pearl Candle Wax

Do you have coloured pearl wax?

Pearl Candle Wax

How long do "hand poured soy" candles take to produce?

Do you have any scented candles?

Scented Soy Candles

What are wish candles?

What holders do wish candles fit into?

How long do wish candles burn for?

What makes wish candles different from standard taper candles?

Can I burn wish candles without a holder?

Will wish candles fit into regular taper candle holders?

Are wish candles scented?

What wax are wish candles made from?

Do the colours of wish candles have specific meanings?

Are wish candles reusable if I don’t burn the whole thing?

Wish Candles

Candles

How do I clean my glass taper holders?

What candle holders are most stable for tall dinner and taper candles?

Are your candle holders suitable for both dinner and taper candles?

Can I reuse your candle holders?

How to Clean Your Glass Cylinders

Can I mix different styles of candle holders on one table?

Which candles are suitable for the star-shaped wish holders?

Candle Holders

Do you sell candle grips or accessories?

What are wax grips and why should I use them?

How does the USB Rechargable Lighter Work?

Candle Accessories

What is the Signature Dinnerware range made from?

Is your dinnerware dishwasher and microwave safe?

What size are your dinnerware pieces?

Signature Dinnerware

What’s the difference between tableware and dinnerware?

Are your table linens machine washable?

What type of fabric are your table linens?

What GSM are your organic cotton linens?

Can I mix different colours of napkins on one table?

Are your napkins reusable?

Table Linen

Where can I find care instructions for the product I purchased?

Care Instruction - Candles

Care Instructions - Scented Soy Candles

Care Instructions - Pearl Candle Wax

Care Instructions - LED Candles

Care Instructions - LED Centrepiece Sets

Care Instructions - Centrepiece Sets

Care Instructions - Candles

Care Instructions - Candle Holders

Care Instructions - Hue Ceramics Candle Holders

Care Instructions - Marble Holders

Care Instructions - Wood Holders

Care Instructions - Glass Cylinders

Care Instructions - USB Rechargable Lighter

Care Instructions - Candle Care Kit

Care Instructions - Accessories

Care Instructions - Wood Trays

Care Instructions - Marble Trays

Care Instructions - Vases

Care Instructions - Signature Dinnerware

Care Instructions - Table Linens

Care Instructions - Living & Dining

Product Care Instructions

Products

How do I apply a discount code?

Can I use more than one promo or discount code per order?

How does your pricing work?

Do you ever have sales?

Why is the price different for some colours of the same item?

Why did the Seeka Rewards program close?

How can I stay updated on new benefits?

I'm an event stylist who used Seeka Rewards for discounts. What should I do?

Seeka Rewards Program Closure

What are Hueseeka's Hot Deals?

Who can access Hot Deals?

Are Hot Deals available on all products?

Can I use a Hot Deal discount code with another offer or code?

What happens if an item sells out during the promotion?

What happens if I return an item purchased with a Hot Deal discount?

Can I apply a Hot Deal code to a past order?

Are Hot Deals the same as the Sale section on your website?

Hot Deals

Pricing & Promotions

What payment methods do you accept?

Why was my payment declined?

Payments & Checkout

Can I cancel or modify my order?

Can I place an order via email or phone?

Why won’t it let me add more of a product to my cart?

How do I reset my password?

Can I choose two colours if I'm ordering 16 dinner candles?

Why can’t I choose individual colours in bulk packs?

Placing & Managing Orders

What does Pre-order mean?

What happens if my pre-order dispatch date changes?

Can I cancel a pre-order?

Will I receive a refund on shipping if I cancel a pre-order?

Pre-Order

I’m sending my order as a gift. Will it include an invoice with prices?

Do you offer gift wrapping?

Gifting

When should I purchase my wedding candles?

Do you offer custom quotes for large events?

Wedding & Event Orders

Ordering

How do I track my order?

Why hasn't my order moved in transit?

What should I do if my package is delayed or lost?

What if I entered the wrong shipping address?

When will I receive tracking details for my order?

Shipping Times

Do I need to sign for my delivery?

What does Authority to Leave mean for my delivery?

What if I prefer my parcel to be signed for?

How do I apply the free shipping offer?

Are there shipping fees for my location and what could cause unexpected charges?