Tracking & Managing Your Delivery

How do I track my order?

We will provide you with a freight tracking number via email upon dispatch of your order. You can use this tracking number to follow the progress of your order delivery by entering it into the relevant freight company website. Registered customers wi

Why hasn't my order moved in transit?

During busy periods, couriers might not scan your order at every transit point. It’s normal for an order to only be scanned at pickup and delivery in these peak periods. If it’s been 2 or more business days past the estimated arrival date, please con

What should I do if my package is delayed or lost?

Please contact our customer service team with your order number, and we’ll assist in locating or resolving the issue with your shipment.

What if I entered the wrong shipping address?

If you’ve provided an incorrect address, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll happily update your shipping details. However, once processing has begun, we’re unable to make any changes. While we’ll do

When will I receive tracking details for my order?

Tracking details are sent automatically via email once your order has been dispatched. If your order contains pre-order items, tracking will be provided once those items are ready to ship. If you haven’t received tracking within a few business days o

Why Did I Receive a “Shipped” Email When I Selected Pick-Up?

Our system sends a standard dispatch notification for all orders. This automated email is generic and does not reflect the shipping method you selected at checkout. Receiving this email means your order is ready for pick-up. To confirm the correct me