We currently offer shipping to Australia and New Zealand. Unfortunately, we do not offer international shipping to any other location.

<p>We currently offer shipping to Australia and New Zealand. Unfortunately, we do not offer international shipping to any other location.&#xA0;</p>

Do you ship internationally?

All orders are dispatched from Huseeka HQ located at:. 20 Millenium Place, Tingalpa, Queensland, 4173, Australia.

<p id="isPasted">All orders are dispatched from Huseeka HQ located at:</p><p>20 Millenium Place, Tingalpa, Queensland, 4173, Australia.</p>

Where are orders dispatched from?

Hueseeka is committed to offering a convenient, secure and premium shopping service. All Australian orders are dispatched from the Hueseeka warehouse on business days, Monday to Friday. We aim to ship all orders within 24 hours. Please allow for week

<p id="isPasted">Hueseeka&#xA0;is committed to offering a convenient, secure and premium shopping service.</p><h2 id="shipping-to-australia">Shipping to Australia</h2><p>All Australian orders are dispatched from the Hueseeka warehouse on business days, Monday to Friday. We aim to ship all orders within 24 hours. Please allow for weekends, promotional periods, and public holidays. Orders from our Promotional Periods may take up to 5 business days to leave our warehouse.</p><h2 id="free-shipping">Free Shipping</h2><h3 id="retail-orders">Retail Orders</h3><p>Hueseeka is currently offering Free Standard Shipping on all Retail orders over $199 to Australian addresses.</p><p>Terms and conditions of this offer:</p><ul><li>The order value must exceed $199 after discounts/rewards and before shipping.</li><li>It only applies to our Standard Shipping service.</li><li>It only applies to Authority to Leave delivery provided by our courier partners. If you select &#x201C;Signature on Delivery&#x201D; at checkout, your order will incur a fee.&#xA0;</li><li>Excludes PO box (and PO box plus) addresses and parcel lockers.</li><li>Delivery must be to an Australian address.</li><li>Does not apply to partner/wholesale client orders.</li><li>The free shipping offer may change or be withdrawn at any time.</li></ul><h3 id="wholesale-orders">Wholesale Orders</h3><p>Hueseeka is currently offering Free Standard Shipping on all Wholesale (Stylist &amp; Stockist) orders over $399 to Australian addresses.</p><p>Terms and conditions of this offer:</p><ul><li>The order value must exceed $399 after discounts and before shipping.</li><li>It only applies to our Standard Shipping service.</li><li>It only applies to Authority to Leave delivery provided by our courier partners. If you select &#x201C;Signature on Delivery&#x201D; at checkout, your order will incur a fee.&#xA0;</li><li>Excludes PO box addresses and parcel lockers.</li><li>Delivery must be to an Australian address.</li><li>The free shipping offer may change or be withdrawn at any time.</li></ul><h2 id="authority-to-leave-delivery">Authority to Leave Delivery</h2><p>We want to make receiving your parcel as convenient as possible. Authority to Leave (ATL) allows our delivery partners to leave your parcel at your address without needing a signature. This is our default option for free shipping to ensure a smooth and hassle-free delivery.&#xA0;</p><p>If you have a specific spot where you&#x2019;d like your parcel left (e.g., &#x201C;behind the large pot plant&#x201D;), please let us know by selecting &#x2018;provide delivery instructions&#x2019; and sharing specific details at checkout.&#xA0;</p><p>Direct Freight, one of our default couriers for free shipping, may determine it is unsafe to leave packages unattended at unit blocks, shops or apartments. In such cases, any redelivery fees will be the responsibility of the customer. If you know you won&#x2019;t be home, consider having your package delivered to your workplace or to a friend or family member who can receive parcels. We want to emphasise that we are here to assist you throughout this process and encourage you to reach out to our dedicated customer support team with any questions or concerns.&#xA0;</p><p>Please note, by selecting authority to leave, Hueseeka is not liable for any loss or damage to the package once it has been delivered.&#xA0;</p><h2 id="signature-on-delivery">Signature on Delivery</h2><p>Our deliveries do not require a signature by default. If you&#x2019;d prefer to have your parcel signed for, we recommend choosing an address where someone will be available to accept it. Please note that &apos;Signature on Delivery&apos; is not included in our free shipping option and will incur an additional fee.&#xA0;</p><p>If no one is available to sign for the parcel, it will be redirected to your local post office for collection. You&#x2019;ll receive a notification via email, SMS or the Australia Post app with further instructions.&#xA0;</p><h2 id="estimated-delivery-timeframes">Estimated Delivery Timeframes</h2><p>The delivery timeframes provided during checkout, including Express options, are estimates based on <u>East Coast&#xA0;</u>Metropolitan areas. Deliveries to non-metropolitan areas may require additional time. Please note that these timeframes are approximate and not guaranteed. All deliveries via Australia Post will require a signature (this includes both Express and Standard shipping).</p><h2 id="shipping-cost-estimate-">Shipping Cost Estimate </h2><p>While we strive to provide accurate postage estimates, please understand that unforeseen additional costs may arise for specific suburbs within a given postcode, particularly for our valued wholesale and stockist partners. These costs are impacted by factors beyond our control in collaboration with our shipping partners. Your understanding and patience are greatly appreciated.</p><h2 id="deliveries-outside-of-australia">Deliveries Outside of Australia</h2><p>We currently offer shipping to Australia and New Zealand. Unfortunately, we do not offer international shipping to any other location. Please note due to the cost of International Shipping, backordered items for New Zealand will have freight fees charged to the client.</p><h2 id="delivery-confirmation">Delivery Confirmation</h2><p>Tracking details for your order will be emailed to your order email address upon dispatch of your order. Registered customers will also be able to locate these details from within their account area once dispatch has been confirmed.</p><p>Please note, we are not responsible for late deliveries and a delay does not give you the right to cancel your order, either in full or in part.</p><h2 id="return-to-sender-redelivery--redirection-fees">Return to Sender, Redelivery &amp; Redirection Fees</h2><p>In the event that a package needs to be returned to us or requires redelivery, we recognise the inconvenience this may cause. Please know that any associated fees for return to sender or redelivery will be at the expense of the customer. We want to emphasise that we are here to assist you throughout this process and encourage you to reach out to our dedicated customer support team with any questions or concerns.</p><p>If a delivery is returned to sender or unable to be delivered due to an invalid, incomplete, or undeliverable address, or because the customer is unavailable to receive the delivery where no safe place is available, any fees associated with the return, redelivery, or redirection will be the responsibility of the customer.</p><p>This applies in the following circumstances, but is not limited to:</p><ul><li>An invalid or incomplete delivery address is provided at checkout.</li><li>The courier determines there is no safe place to leave the delivery, and no one is available to receive it.</li><li>Delivery fails due to access restrictions, such as locked buildings, gated premises, or secure complexes.</li><li>Multiple delivery attempts are made but are unsuccessful due to:<br>&#x2013; No one being home,<br>&#x2013; No Authority to Leave granted,<br>&#x2013; No safe place to leave the parcel,<br>&#x2013; Limited business hours, or<br>&#x2013; If the business hours are not provided at checkout as delivery instructions.<br>&#x2013; Incorrect delivery information.</li><li>The customer requests the delivery to be redirected to a different address after dispatch.</li><li>The customer is not identifiable at the delivery address, due to moving house or business premises without updating their address with Hueseeka.</li><li>A PO box or parcel locker address is incorrectly entered at checkout in an attempt to bypass courier shipping fees, resulting in the order being dispatched via courier rather than Australia Post.</li></ul><p>Please note that if an order is returned to Hueseeka for any of the above reasons, the original shipping fee is non-refundable, and any fees incurred for reshipping, redelivery, or redirection will be invoiced to the customer prior to redispatch.</p>

Hueseeka's Shipping & Delivery Policy

Need more help? Our customer support team can assist!

Hueseeka

Shipping Process & Policies

Shipping

Do you offer gift cards?

I need help colour matching

Will the colour look exactly like it does on screen?

Do you offer custom products?

Do you hire out your products?

Who can I contact for product or styling advice?

What’s the difference between single and pack sizes?

What are Bundles?

Can I mix colours or styles in a bundle, bulk pack or value set?

Why are bundles excluded from bulk discounts?

Are your bundles available for wholesale purchase?

How many Wedding Bundles do I need for Rectangle Tables?

How many Wedding Bundles do I need for Round Tables?

Do I need additional candles for other areas of my venue space?

What Is the Difference Between the Small, Medium, and Large 'White Event Pillar Candle & Glass Wedding Bundle'?

Wedding Bundles

What is a Value Set?

What is included in a centrepiece set?

Centrepiece & Value Sets

What’s included in a Hueseeka Mystery Bundle?

Is it actually good value?

Can I choose the colours or pieces?

What types of bundles are available?

Can I return or exchange it if I don’t like what I get?

Are any of the items seconds or damaged?

Who are these bundles perfect for?

Are mystery bundles available for wholesale purchase?

Mystery Bundles

Bundles

Can I buy samples of your candle colours?

Do your candles smoke?

Are your candles lead free?

Do I need to trim the candle wicks?

How long do your candles burn for?

Can I burn my candles outdoors?

How do I store my candles?

What types of wax do you use?

Are your candles dripless?

Can I DIY twist your taper candles?

Are your candles coloured all the way through?

Are your candles vegan?

Why should you only burn candles in increments of 2 hours?

Can I use your candles for weddings or events?

There is a light dust over my coloured candle. What should I do?

How can I get dinner/taper candles to stand up straight?

Can I use fluted pillar candles inside glass cylinders?

Why does the environment affect how a candle burns?

How does room temperature affect candle performance?

Does airflow really make a difference to candles?

How does glassware or vessel size affect a candle burning?

Can candles behave differently indoors vs outdoors?

Why do candles burn differently at events compared to home testing?

Does spacing between candles really matter?

Is some variation in burn behaviour normal?

How can I achieve the best burn performance?

Materials, Use & Care

What is the difference between Event and Hueseeka Pillar Candles?

What is the difference between dinner candles and taper candles?

What is the difference between 9-hour event tealights and regular tealights?

What is the difference between tealight and votive candles?

What is the difference between wish candles and dinner candles?

Differences Between Our Candle Types

Do Hueseeka LED dinner candles fit all Hueseeka holders?

What batteries do your LED Candles need?

About Our LED Candles and Remote

LED Candles

How much Pearl Candle Wax do I need?

Do you sell wicks for the Pearl Candle Wax separately?

What is Peal Candle Wax?

Is Pearl Candle Wax reusable?

What kind of vessels can I use with Peal Candle Wax?

How long does Pearl candle Wax burn?

Is Pearl Candle Wax suitable for weddings or events?

About Pearl Candle Wax

Do you have coloured pearl wax?

Pearl Candle Wax

How long do "hand poured soy" candles take to produce?

Do you have any scented candles?

Scented Soy Candles

What are wish candles?

What holders do wish candles fit into?

How long do wish candles burn for?

What makes wish candles different from standard taper candles?

Can I burn wish candles without a holder?

Will wish candles fit into regular taper candle holders?

Are wish candles scented?

What wax are wish candles made from?

Do the colours of wish candles have specific meanings?

Are wish candles reusable if I don’t burn the whole thing?

Wish Candles

Do you sell single Dinner or Taper Candles?

What is the diameter of your dinner/taper candles?

Which of your candle holders work best with tall taper and dinner candles?

Dinner & Taper Candles

Candles

What candle holders are most stable for tall dinner and taper candles?

Are your candle holders suitable for both dinner and taper candles?

Can I reuse your candle holders?

Can I mix different styles of candle holders on one table?

Which candles are suitable for the star-shaped wish holders?

What’s the difference between glass sleeves and glass cylinders?

How do I know which glass sleeve fits my candle and holder?

How do I assemble the candelabras?

Can I use glass sleeves with the 3-arm and 5-arm candelabra?

How do I clean my glass taper holders?

How to Clean Your Glass Cylinders

Candle Holders

Can I order well in advance?

Are they available for wholesale purchase?

Can I return an artificial floral arrangement if I change my mind?

Where can I learn more about your artificial wedding flowers?

How do I clean dust off faux flowers?

Can I use water or cleaning sprays safely?

Do they need to be stored in a certain way?

How do I prevent fading over time?

Can I trim or bend stems without damaging the flowers?

How do I transport them without crushing or bending petals?

Can they withstand wind, sunlight, or rain?

Are all petals and stems identical, or is some variation normal?

Can I spray perfume on the flowers so they smell real?

Can faux flowers feel and move like real ones?

Can I place the flowers in a vase of water?

Can I mix faux and real flowers together safely?

Why do some flowers feel softer or firmer than others?

Are faux flowers safe for outdoor weddings or hot venues?

Can I reuse them for multiple events?

Do they work well in tall vases or hanging installations?

How many flowers should I order for centerpieces or bouquets?

Are these flowers suitable for high-traffic tables or outdoor events?

Why choose faux flowers over real flowers for events?

How can I arrange artificial flowers so they look natural?

How can I make the arrangements smell more realistic?

How far in advance should I order for an event?

How can I layer artificial florals with other décor elements?

What do people do with their florals after their wedding?

Are they suitable for guests with allergies?

Are artificial florals long-lasting?

Why choose artificial florals for your wedding?

Can artificial florals help reduce wedding stress?

Events & Weddings

Are they suitable for home décor?

Can I customise the arrangement?

Do you offer matching pieces or complementary products?

Will the arrangement look the same as the photos?

Do arrangements come fully assembled?

How are the arrangements packaged for delivery?

Will the flowers be protected during transit?

Do the arrangements arrive ready to display?

How should I unpack them?

What is included in each arrangement?

Do you offer hire options, or are they purchase only?

Can I safely adjust or reshape the arrangement myself?

How can I choose the right arrangement for my space?

How do I create a cohesive look across multiple arrangements?

How many arrangements do I need for my event?

Where should arrangements be placed for maximum impact?

Can artificial arrangements be used as centrepieces and statement pieces?

How can I mix them with candles or other décor items?

Are the arrangements made to order?

How are your arrangements created?

Do the arrangements look natural?

Can the flower clouds be used on an arbour?

Artificial Flower Arrangements

Artificial Flowers

Are your table linens machine washable?

What type of fabric are your table linens?

What GSM are your organic cotton linens?

Can I mix different colours of napkins on one table?

Are your napkins reusable?

Table Linen

Do you sell candle grips or accessories?

What are wax grips and why should I use them?

How does the USB Rechargable Lighter Work?

Candle Accessories

What is the Signature Dinnerware range made from?

Is your dinnerware dishwasher and microwave safe?

What size are your dinnerware pieces?

Signature Dinnerware

What’s the difference between tableware and dinnerware?

Where can I find care instructions for the product I purchased?

Care Instruction - Candles

Care Instructions - Scented Soy Candles

Care Instructions - Pearl Candle Wax

Care Instructions - LED Candles

Care Instructions - LED Centrepiece Sets

Care Instructions - Centrepiece Sets

Care Instructions - Candles

Care Instructions - Candle Holders (General)

Care Instructions - Candle Holders

Product Care Instructions

Products