.png){kind=small}
Not fully satisfied with your purchase? You're covered by our hassle-free return policy. You can return part of, or all of your order, for any reason within 30 days. If the colour did not meet your individual style or you would just like a different
You must initiate a return within 30 days of receiving your order.
We happily accept returns if notification is within 30 days of your order delivery. If you wish to return your purchase, please contact [email protected] and we will provide details on where and how to return your order. Please note that all item
We are so sorry to hear that! Whilst we take every precaution to ensure our orders are safely packed when they leave our warehouse, sometimes orders can become damaged during the freight process. Please email our team as soon as possible at hello@hue
If your package is returned to us due to an incorrect or incomplete address, we’ll notify you. You will have the option to either re-ship the order to a corrected address (reshipping fees will apply) or request a refund for the product (original ship
After you cancel an order, the refund process will be initiated automatically. The time it takes for the refunded amount to reflect on your account can vary. Please allow up to 10 business days for the transaction to appear on your statement.
Thank you for choosing Hueseeka LED candles. We stand by the quality of our products and offer an extended warranty to ensure your satisfaction. This warranty is valid for 6 months from the date of purchase and covers the following products for manuf
All returned items must be unused, unmarked, and in their original packaging, with any labels or inserts intact. Items that are damaged due to customer handling or not returned in a resalable condition are not eligible for a refund, credit, replaceme
Yes, we are unable to accept returns or refunds on:. Personalised or made-to-order items. Clearance or final sale products. Used or opened candles or décor items. Mystery Boxes. Samples. Gift cards. Free gifts or promotional items. Any items returned
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable delivery service, as we cannot be held responsible for items lost or damaged in transit.
Once your return has been received and inspected, refunds are typically processed within 7–10 working days. You will receive a confirmation email once your refund has been issued. Please allow additional time for your bank or payment provider to refl