Pre-Order

Why won’t it let me add more of a product to my cart?

We may have limited stock available of that product, so you can only add the amount currently in stock to your cart. Please note that if someone checks out within 10 minutes before you, the stock may already have been sold. If this happens, we’ll get

What does Pre-order mean?

Items available on “pre-order” are items that are not currently in stock. Pre-order indicates that the stock is due to arrive at a later date and will be shipped to you after that date. The estimated stock arrival date will be noted on the product pa

How accurate are the estimated dispatch dates?

Our estimated dates are based on the latest information from our suppliers and freight partners. While rare, slight changes can occur due to production or transit delays — but we’ll always keep you informed of any updates as soon as possible.

Will I be charged immediately for a pre-order?

Yes, payment is taken at the time of purchase to reserve your stock. This helps us allocate inventory and plan shipments efficiently.

Can I combine in-stock and pre-order items in one order?

Yes, you can. In-stock items will be shipped first, while any pre-order or out-of-stock items will be dispatched separately once they become available.

What if the product sells out before it arrives?

Pre-orders are filled in the order they are received, so securing your pre-order ensures you’ll be among the first to receive stock once it becomes available.

What happens if my pre-order dispatch date changes?

Dispatch dates shown online are estimates only and are subject to change. If there is a significant change to your estimated dispatch date, we’ll contact you via email as soon as we’re made aware. This allows us time to discuss alternatives.

Can I add to or edit my pre-order?

Yes — you’re welcome to make changes to your pre-order at any time before it has been packed or dispatched. Simply contact our team, and we’ll be happy to assist with adding, removing, or adjusting items as needed.

When will my pre-order be dispatched?

The estimated dispatch date is listed on the product page. This date is based on our shipments' expected delivery schedule and may change slightly. We’ll contact you if there are any updates to your dispatch timeline.

Can I upgrade my shipping on my pre-order?

Yes, you can request an express shipping upgrade once your order is ready to ship. Just contact us before dispatch, and we’ll confirm the available options. Express freight fees apply.

Will I get tracking once my pre-order ships?

Absolutely. As soon as your order is dispatched, you’ll receive a shipping confirmation email with full tracking details.

Are pre-order dates guaranteed?

We do our best to provide accurate timelines, but pre-order dates are estimates only. They can occasionally shift due to supplier or freight delays beyond our control.

How will I know when my pre-order is on its way?

We’ll send a confirmation email once your items are ready to dispatch, followed by tracking details once they leave our warehouse. You’ll be able to follow your order right to your door.

Why should I pre-order instead of waiting until stock arrives?

Pre-ordering ensures your items are reserved before they sell out — particularly for our most popular pieces, such as wedding bundles, candle sets, and event décor. By placing a pre-order, you’re securing stock from the next shipment so your preferre

Can I change my delivery address before my pre-order ships?

Of course. Just contact our team before your order is dispatched, and we’ll be happy to update your delivery details.

What if my event date is approaching and my pre-order hasn’t arrived yet?

If your order is time-sensitive, please let us know your event date. Our team will do our best to prioritise your shipment or help find an alternative item that’s available sooner.

My event date is within 2 weeks of the estimated dispatch — will my pre-order arrive in time?

If your event is approaching quickly, we recommend opting for express shipping so we can prioritise your order and help it reach you as soon as possible. Please also email us with your event date when placing your order, and we’ll make a note of it.

What if I change my mind while waiting?

We understand plans can change. You’re welcome to adjust, exchange, or cancel your pre-order any time before it has been shipped.

Can I cancel a pre-order?

Yes. If you choose to cancel a pre-order, any cancelled items will be refunded to your original payment method.

Will I receive a refund on shipping if I cancel a pre-order?

Shipping is only eligible for a refund if your entire order is on backorder and cancelled. If your order has already been partially fulfilled (i.e. split across multiple shipments), shipping cannot be refunded. This is because the shipping fee covers

Will my pre-order definitely dispatch on the date shown?

The dispatch date shown on your pre-order is an estimate, not a guaranteed shipping date. It reflects the latest information we have from our suppliers and freight partners regarding when stock is expected to arrive with us and when we anticipate beg