Need more help? Our customer support team can assist!

Hueseeka

<p>Our customer support team is unavailable on public holidays. During this time, you can still access our FAQs and receive assistance through Huesy, our automated AI support. We&#x2019;ll respond to all enquiries as soon as we return.</p>

Our customer support team is unavailable on public holidays. During this time, you can still access our FAQs and receive assistance through Huesy, our automated AI support. We’ll respond to all enquiries as soon as we return.

Can I still contact customer support on public holidays?

About Us

When does the Mid Year Sale end?

What discounts are included in the sale?

Who can shop the Mid Year Sale?

Do I need a discount code?

Are all products included in the sale?

Can I use a gift card during the sale?

Will items be reserved if I add them to my cart?

What happens if an item sells out?

Can I make changes to my order after placing it?

How long will it take for my order to be dispatched?

How will I know when my order has shipped?

Are the sale discounts available in-store?

Does the extra 10% off apply in-store?

Can I use other discount codes with the sale?

Mid Year Sale FAQs

Do you offer gift cards?

I need help colour matching

Will the colour look exactly like it does on screen?

Do you offer custom products?

Do you hire out your products?

Who can I contact for product or styling advice?

What’s the difference between single and pack sizes?

What are Bundles?

Can I mix colours or styles in a bundle, bulk pack or value set?

Why are bundles excluded from bulk discounts?

Are your bundles available for wholesale purchase?

How many Wedding Bundles do I need for Rectangle Tables?

How many Wedding Bundles do I need for Round Tables?

Do I need additional candles for other areas of my venue space?

What Is the Difference Between the Small, Medium, and Large 'White Event Pillar Candle & Glass Wedding Bundle'?

Wedding Bundles

What is a Value Set?

What is included in a centrepiece set?

Centrepiece & Value Sets

What’s included in a Hueseeka Mystery Bundle?

Is it actually good value?

Can I choose the colours or pieces?

What types of bundles are available?

Can I return or exchange it if I don’t like what I get?

Are any of the items seconds or damaged?

Who are these bundles perfect for?

Are mystery bundles available for wholesale purchase?

Mystery Bundles

Bundles

Can I buy samples of your candle colours?

Do your candles smoke?

Are your candles lead free?

Do I need to trim the candle wicks?

How long do your candles burn for?

Can I burn my candles outdoors?

How do I store my candles?

What types of wax do you use?

Are your candles dripless?

Can I DIY twist your taper candles?

Are your candles coloured all the way through?

Are your candles vegan?

Why should you only burn candles in increments of 2 hours?

Can I use your candles for weddings or events?

There is a light dust over my coloured candle. What should I do?

How can I get dinner/taper candles to stand up straight?

Can I use fluted pillar candles inside glass cylinders?

Why does the environment affect how a candle burns?

How does room temperature affect candle performance?

Does airflow really make a difference to candles?

How does glassware or vessel size affect a candle burning?

Can candles behave differently indoors vs outdoors?

Why do candles burn differently at events compared to home testing?

Does spacing between candles really matter?

Is some variation in burn behaviour normal?

How can I achieve the best burn performance?

Materials, Use & Care

What is the difference between Event and Hueseeka Pillar Candles?

What is the difference between dinner candles and taper candles?

What is the difference between 9-hour event tealights and regular tealights?

What is the difference between tealight and votive candles?

What is the difference between wish candles and dinner candles?

Differences Between Our Candle Types

Do Hueseeka LED dinner candles fit all Hueseeka holders?

What batteries do your LED Candles need?

About Our LED Candles and Remote

LED Candles

How much Pearl Candle Wax do I need?

Do you sell wicks for the Pearl Candle Wax separately?

What is Peal Candle Wax?

Is Pearl Candle Wax reusable?

What kind of vessels can I use with Peal Candle Wax?

How long does Pearl candle Wax burn?

Is Pearl Candle Wax suitable for weddings or events?

About Pearl Candle Wax

Do you have coloured pearl wax?

Pearl Candle Wax

How long do "hand poured soy" candles take to produce?

Do you have any scented candles?

Scented Soy Candles

What are wish candles?

What holders do wish candles fit into?

How long do wish candles burn for?

What makes wish candles different from standard taper candles?

Can I burn wish candles without a holder?

Will wish candles fit into regular taper candle holders?

Are wish candles scented?

What wax are wish candles made from?

Do the colours of wish candles have specific meanings?

Are wish candles reusable if I don’t burn the whole thing?

Wish Candles

Do you sell single Dinner or Taper Candles?

What is the diameter of your dinner/taper candles?

Which of your candle holders work best with tall taper and dinner candles?

Dinner & Taper Candles

Candles

What candle holders are most stable for tall dinner and taper candles?

Are your candle holders suitable for both dinner and taper candles?

Can I reuse your candle holders?

Can I mix different styles of candle holders on one table?

Which candles are suitable for the star-shaped wish holders?

What’s the difference between glass sleeves and glass cylinders?

How do I know which glass sleeve fits my candle and holder?

How do I assemble the candelabras?

Can I use glass sleeves with the 3-arm and 5-arm candelabra?

How do I clean my glass taper holders?

How to Clean Your Glass Cylinders

Candle Holders

Can I order well in advance?

Are they available for wholesale purchase?

Can I return an artificial floral arrangement if I change my mind?

Where can I learn more about your artificial wedding flowers?

How do I clean dust off faux flowers?

Can I use water or cleaning sprays safely?

Do they need to be stored in a certain way?

How do I prevent fading over time?

Can I trim or bend stems without damaging the flowers?

How do I transport them without crushing or bending petals?

Can they withstand wind, sunlight, or rain?

Are all petals and stems identical, or is some variation normal?

Can I spray perfume on the flowers so they smell real?

Can faux flowers feel and move like real ones?

Can I place the flowers in a vase of water?

Can I mix faux and real flowers together safely?

Why do some flowers feel softer or firmer than others?

Are faux flowers safe for outdoor weddings or hot venues?

Can I reuse them for multiple events?

Do they work well in tall vases or hanging installations?

How many flowers should I order for centerpieces or bouquets?

Are these flowers suitable for high-traffic tables or outdoor events?

Why choose faux flowers over real flowers for events?

How can I arrange artificial flowers so they look natural?

How can I make the arrangements smell more realistic?

How far in advance should I order for an event?

How can I layer artificial florals with other décor elements?

What do people do with their florals after their wedding?

Are they suitable for guests with allergies?

Are artificial florals long-lasting?

Why choose artificial florals for your wedding?

Can artificial florals help reduce wedding stress?

Events & Weddings

Are they suitable for home décor?

Can I customise the arrangement?

Do you offer matching pieces or complementary products?

Will the arrangement look the same as the photos?

Do arrangements come fully assembled?

How are the arrangements packaged for delivery?

Will the flowers be protected during transit?

Do the arrangements arrive ready to display?

How should I unpack them?

What is included in each arrangement?

Do you offer hire options, or are they purchase only?

Can I safely adjust or reshape the arrangement myself?

How can I choose the right arrangement for my space?

How do I create a cohesive look across multiple arrangements?

How many arrangements do I need for my event?

Where should arrangements be placed for maximum impact?

Can artificial arrangements be used as centrepieces and statement pieces?

How can I mix them with candles or other décor items?

Are the arrangements made to order?

How are your arrangements created?

Do the arrangements look natural?

Can the flower clouds be used on an arbour?

Artificial Flower Arrangements

Artificial Flowers

Are your table linens machine washable?

What type of fabric are your table linens?

What GSM are your organic cotton linens?

Can I mix different colours of napkins on one table?

Are your napkins reusable?

Table Linen

Do you sell candle grips or accessories?

What are wax grips and why should I use them?

How does the USB Rechargable Lighter Work?

Candle Accessories

What is the Signature Dinnerware range made from?

Is your dinnerware dishwasher and microwave safe?

What size are your dinnerware pieces?

Signature Dinnerware

What’s the difference between tableware and dinnerware?

Where can I find care instructions for the product I purchased?

Product Care Instructions

Products

Can I still contact customer support on public holidays?Updated a month ago